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MÔ TẢ CÔNG VIỆC
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- Provide Level 1 & Level 2 technical support via helpdesk and ticketing systems.
- Troubleshoot issues using remote desktop tools.
- Monitor systems using dashboards, alerts, and log monitoring tools (e.g., Grafana).
- Review logs and execute SQL queries to identify root causes.
- Support incident and outage handling under pressure.
- Collaborate with Dev, QA, and Infrastructure teams.
- Follow SDLC processes and support QA best practices.
- Ensure compliance with web security standards and best practices.
- Maintain technical documentation.
QUYỀN LỢI
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- Salary: Negotiable
- Connection bonus: 1~10 million bonus for anyone who introduces friends and acquaintances to the company.
- Working with large and advanced systems, have the opportunity to develop comprehensive technical skills with complex problems, requiring high accuracy.
- Become one of the influential KeyPerson in the project, high chance to become Leader, Project Manager.
- Participating in personnel engagement activities: Weekend Online Game prizes (Half-Life, AOE, Dota2, LOL, Pubg...), Team Building by week, by month, by project.
- Opportunity for advancement based on ability with corresponding increase in rank and salary increase.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Participate in skills training courses: AWS, Microservices, foreign languages (English, Japanese)...
YÊU CẦU
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- 1–4 years of experience in technical support, desktop support, or similar roles.
- Strong technical mindset with high attention to detail.
- Understanding of QA principles, SDLC, and SOA.
- Proficient in Windows, Linux, and macOS.
- Experience with helpdesk software and remote support tools.
- Confident in SQL and database querying.
- Comfortable working with monitoring dashboards and alerts.
- Basic knowledge of JavaScript and Python.
- Strong communication skills (verbal and written).
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