- Research and identify solutions to software.
- Diagnose and troubleshoot technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards
QUYỀN LỢI
- Attractive income level of upto 40,000,000 VND.
- Connection bonus: 1~10 million bonus for anyone who introduces friends and acquaintances to the company.
- Working with large and advanced systems, have the opportunity to develop comprehensive technical skills with complex problems, requiring high accuracy.
- Become one of the influential KeyPerson in the project, high chance to become Leader, Project Manager.
- Participating in personnel engagement activities: Weekend Online Game prizes (Half-Life, AOE, Dota2, LOL, Pubg...), Team Building by week, by month, by project.
- Opportunity for advancement based on ability with corresponding increase in rank and salary increase.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Participate in skills training courses: AWS, Microservices, foreign languages (English, Japanese)...
YÊU CẦU
- BSc in Computer Science or related field.
- Prior experience in tech support, desktop support, or a similar role.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and helpdesk software.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Confident with SQL and writing database queries
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
- Basic understanding of JavaScript and python
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